Terms of Service

Last updated: 6 May 2026

These Terms of Service explain how Zee’s Mowing provides lawn mowing, acreage mowing, gardening, clean-up, and related outdoor property services.

These terms apply when you request a quote, accept a quote, book a service, allow work to proceed, or otherwise engage Anthony Ziebell trading as Zee’s Mowing.

About Zee’s Mowing

Zee’s Mowing is operated by Anthony Ziebell, based in Colo Vale, New South Wales.

In these terms, “we”, “us”, “our” and “Zee’s Mowing” means Anthony Ziebell trading as Zee’s Mowing.

These terms apply to services arranged through our website, phone, SMS, email, social media, online booking, in person, or any other method.

Our Services

Zee’s Mowing provides lawn mowing and outdoor property care services, including residential mowing, acreage mowing, rural property mowing, edging, trimming, blowing down hard surfaces, garden tidy-ups, weeding, light pruning, hedge and shrub trimming, green waste removal, vacant block mowing, light clearing, and minor non-structural landscaping projects.

The exact work included in each job will depend on what has been quoted, agreed, or reasonably understood between us before the work starts.

We may decline any job at our discretion. This includes jobs that are outside our service model, unsafe, unsuitable, too far away, too wet, too steep, too rough, commercially unsuitable, or otherwise not practical for us to complete.

Quotes

Quotes are valid for 14 days unless we state otherwise.

Quotes are based on the information available at the time. This may include the information you provide, photos, satellite view, property condition, visible access, or an in-person inspection.

A quote may change if the property condition is different from what was described or shown, if access is different from what was expected, if the job is larger than described, if grass or garden growth has changed, or if hidden issues are found.

If extra work or extra cost is required, we will let you know where practical. If you do not agree to the extra charge, we may complete only the originally agreed work, complete the service without the extra items, reschedule, or decline the job.

Pricing

For residential properties up to 3,000 m², the fixed minimum charge is $240.

For lifestyle, acreage, and rural properties over 3,000 m², mow-only areas are charged from $0.03 per m². Full-service areas, where edging, trimming, blowing, or detailed work is required, are charged from $0.08 per m².

The minimum charge still applies.

Extra charges may apply for overgrown grass, wet or heavy grass, difficult access, steep or rough ground, hidden rubbish, excessive sticks or branches, dog waste, obstacles, extra green waste, tip fees, requested materials, products, or any other issue that increases the time, cost, risk, or difficulty of the job.

Tip fees are passed on at cost with no markup. Where extra travel, transport, or handling is required for disposal, that cost will be disclosed where relevant.

Booking and Acceptance

You may accept a quote by SMS, email, phone, verbal agreement, online booking, payment, or by allowing us to attend and start the work.

By requesting a quote, accepting a quote, booking a service, or allowing work to proceed, you agree to these Terms of Service.

Scheduled times are estimates only. We do our best to attend on the agreed day and within the preferred time window, but exact timing may vary depending on weather, property conditions, other jobs, traffic, equipment issues, emergency service callouts, or other practical factors.

Weather, Ground Conditions and Safety

Mowing and garden work are weather-dependent.

We may postpone, reschedule, partially complete, or decline work if conditions are unsafe, unsuitable, or likely to damage your lawn, garden, soil, property, our equipment, or ourselves.

This includes wet ground, boggy soil, heavy rain, storms, lightning, extreme heat, smoke, fire danger, poor visibility, unsafe terrain, or any other adverse condition.

This decision is made at our discretion, unless we agree otherwise in writing.

If only part of the job can be completed safely or practically, we may complete the accessible or safe sections and reschedule, exclude, or requote the remaining work.

Emergency Service Callouts

Anthony is an active RFS volunteer firefighter. On rare occasions, emergency service callouts, fatigue management, or incident response may require a job to be delayed or rescheduled.

Where this happens, we will make best efforts to contact you as soon as practical. Sometimes, due to the nature of emergency work, unexpected weather, or changing conditions, little or no notice may be possible.

Access Requirements

You must provide safe and reasonable access to the property before work starts.

This includes safe and level parking for our vehicle and trailer, unlocked gates, keys or access instructions where required, pets secured away from the work area, children and other people kept clear of machinery, and full access to the areas being serviced.

You must remove or disclose hazards before work starts. This includes toys, hoses, garden tools, furniture, wire, rocks, branches, loose items, dog waste, rubbish, irrigation parts, fragile edging, garden lighting, septic systems, cables, pipes, drains, soft ground, hidden holes, or anything else that may affect the work.

If access is not available or the property is not ready, we may skip the job, complete only accessible areas, reschedule, decline future work, or end the customer arrangement entirely.

If we arrive and the job cannot proceed because of a customer-side issue, including locked gates, unsafe access, unsecured pets, hazards, cancellation after arrival, or the property not being ready, the agreed fee may still be payable. Once we have arrived, the job is treated as having begun. We may waive this at our discretion.

Pets

Pets must be secured away from the work area before we arrive.

We may need to open and close gates during the job. We are not responsible if a pet escapes because gates needed to be opened to complete the work, or because the pet was not properly secured before or during the service.

Scope of Work

Only the agreed work is included.

Anything extra must be approved before it is completed, unless it is a minor practical adjustment needed to complete the usual service and the cost impact is minimal.

If unexpected issues arise, such as hidden rubbish, excessive green waste, unsafe areas, unclear boundaries, or extra work, we will contact you where practical.

If we cannot reach you, we will use reasonable judgment. We may complete only the agreed work, skip unknown extras, complete what is safe and practical, or leave extra work for another quote.

Green Waste and Disposal

Where practical, we may use your green waste bin first.

Green waste removal is only included where agreed. Extra green waste removal, disposal, handling, transport, and tip fees may be charged separately.

We do not remove general rubbish, building waste, hazardous waste, chemicals, asbestos, animal waste, sharps, dumped items, or unsafe materials.

For vacant blocks and overgrown areas, minor surface debris may be moved or worked around where safe. Hidden rubbish, buried objects, hazardous material, and unsafe debris are excluded unless specifically agreed.

Payment

No deposit is required unless we agree otherwise.

Payment is due on the day of service, or within 7 days if invoiced, unless otherwise agreed in writing.

Online payment is required.

If payment is late, we may send payment reminders, pause future work, cancel future bookings, or refer the debt for recovery. You may be responsible for reasonable debt recovery costs.

For recurring or repeat customers, unpaid invoices may result in future services being suspended or cancelled.

Cancellations and Rescheduling by You

Please provide at least 48 hours’ notice if you need to cancel or reschedule.

We do not currently charge a standard late cancellation fee. However, late cancellations, repeated rescheduling, or unreliable bookings may result in us rescheduling the work to a time that suits us, declining the job, or ending the customer arrangement.

If we arrive and you cancel, access is unavailable, or the job cannot proceed due to a customer-side issue, the agreed fee may still be payable. Once we have arrived, the job is treated as having begun.

Recurring Services

Recurring mowing or maintenance can be arranged by discussing it with us.

Recurring work is still manually scheduled and is treated the same as any other booked service.

Recurring schedules may change due to weather, season, grass growth, property condition, public holidays, workload, emergency service callouts, or other practical factors.

Either party may end a recurring arrangement. Please provide at least 48 hours’ notice where possible.

Property Boundaries and Instructions

You are responsible for clearly explaining which areas are included in the job.

For acreage, rural properties, vacant blocks, and larger areas, you must clearly identify boundaries, paddock areas, exclusion zones, hazards, and areas that should not be mowed.

If boundaries or instructions are unclear, we may use reasonable judgment, complete only the obvious areas, or skip unclear areas until confirmed.

Lawn Condition and Results

Results depend on the existing condition of the lawn, garden, or property.

Overgrown, wet, patchy, uneven, neglected, rocky, weed-heavy, or damaged areas may not look perfect after one service.

Some properties may require staged mowing or multiple visits to bring them back under control without damaging the lawn, soil, equipment, or property.

Our standard mowing method is mulch-cut mowing unless otherwise agreed in writing. Bagging is not usually provided.

While mulch-cut mowing usually leaves a clean finish, clippings may still be visible where grass is too long, wet, thick, heavy, or overgrown.

Damage and Hidden Hazards

We take reasonable care when working on your property.

However, we are not responsible for damage caused by hidden, unmarked, poorly installed, fragile, loose, buried, overgrown, or pre-existing items.

This may include irrigation heads, sprinkler systems, garden lighting, cables, hoses, edging, rocks, ornaments, septic lids, drainage covers, invisible boundary markers, loose pavers, rotten timber, damaged fences, damaged gates, or any other item that is hidden, fragile, or not disclosed before work starts.

You must tell us about fragile or hidden items before work begins.

If you believe we have caused damage, you must tell us promptly. We will inspect the issue where practical. If we are responsible, we may repair the damage, replace the item, contribute to repair, or handle the matter through insurance where appropriate.

Insurance

Zee’s Mowing holds $20 million public liability insurance.

A copy of our insurance certificate is available on request.

Workmanship Guarantee

We stand by our work.

If you are not happy with the completed service, you must let us know within 24 hours and provide photos where possible.

We must be given a reasonable opportunity to inspect and fix the issue before any refund is considered.

If we cannot resolve the issue to a reasonable standard, we may provide a full or partial refund depending on the circumstances and in line with Australian Consumer Law.

The workmanship guarantee does not apply to issues caused by weather, regrowth, customer instructions, pre-existing property condition, hidden hazards, inaccessible areas, unclear instructions, wet or unsafe conditions, or areas we were unable to complete.

Australian Consumer Law

Nothing in these Terms of Service limits your rights under Australian Consumer Law.

Where Australian Consumer Law applies, our services will be provided with due care and skill, be reasonably fit for the agreed purpose, and be supplied within a reasonable time where no specific timeframe has been agreed.

Where Australian Consumer Law requires a remedy, we will provide one.